Refund Policy

This Refund Policy describes how Stream Axis IPTV handles refund requests for subscriptions arranged through WhatsApp.

1. Before you pay

Plan prices, duration, device limits, and payment instructions are confirmed with you on WhatsApp before any charge. Please ask any questions before completing payment.

2. When a refund may apply

We aim to resolve technical issues first. A refund or partial credit may be considered if:

• You cannot activate the service after reasonable setup attempts with our support
• A verified technical failure on our side prevents use and we cannot fix it within a reasonable time

Refunds are not guaranteed for change of mind, unused remaining time after a long period of successful use, or issues caused by incompatible devices, local network problems, or misuse of credentials.

3. How to request a refund

Message WhatsApp support at +1 (786) 887-9641 with your order details, the plan you purchased, and a short description of the issue. We may ask for screenshots or device information to diagnose the problem.

4. Processing

If a refund is approved, it will be processed using the same payment method or channel used for the original payment where possible. Timing depends on the payment provider.

5. Contact

Refund requests and billing questions: WhatsApp +1 (786) 887-9641 or https://streamaxisiptv.com.